Head of Dog Satisfaction
Our Head of Hotels, James Keene, at our newly opened Super 8 Hotel at Durham on the A1, is looking for a paws-on Head of Dog Satisfaction to lead his customer experience team.
Our employees are the face of Roadchef, and we celebrate them as the most important part of our business. To help us provide a service for four-legged customers to rest, refuel and recharge, we are looking for a Head of Dog Satisfaction for the Super 8 group who can support the team in delivering a memorable experience for pooches on the move.
Primarily based at the Durham location, as a member of our senior management team, we would love you to have a passion for stress-free travel to ensure our furry guests only receive the best break at our Durham location.
You will support one of our newest hotel openings in the UK, and other responsibilities include a walking programme to minimise travel stress and housekeeping to meet the comfort needs of our canine guests travelling up and down the country during long journeys. We are proud of our hotels and the career opportunities we can offer all of our employees, and there are many opportunities to grow and develop during your time with us.
We will provide full training - all you need is experience travelling with your owner, have a friendly temperament, be good with people, and have a confident attitude.
In line with our DEI policies, we will consider all dog breeds and backgrounds for this role.
Where the role is based?
Super 8 by Wyndham Durham
The role will cover both our Super 8 by Wyndham Durham and Super 8 by Wyndham Chester East Hotels, ensuring our pawsome guests have a superb stay!
Find out more about the hotelWho are Roadchef?
Roadchef is the only Motorway services provider to hold the Platinum Investors in People accreditation and is recognised as one of the top 25 Best Big Companies to work for 2023 with a 2-star accreditation.
People come first in everything we do and we are proud that 65% of our Managers have been developed through our internal training programmes.